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We provide comprehensive support for all IT related queries, be it hardware, software, network or any other IT related requests. This includes user onboarding, setting up system,installation of software and tools, hardware optimisation and end to end troubleshooting of any IT related issues raised by users.
Our knowledgeable & expert technical team will ensure speedy resolution to get you up & running in the event of any IT related complaints or downtime.
All our services are SLA driven and we ensure effective incident management reported by end users, identify the root cause, prioritize incidents based on the impact & urgency and resolve within the timeline.
We do monitor IT infrastructure and identify potential issues before they become critical. This includes monitoring system logs, performing routine maintenance tasks, and ensuring that backup and recovery procedures are in place.
We specialize in:
Software support – Technical support for all software related queries, which includes installation, configuration, troubleshooting of software applications, operating system and any other software tools.
Hardware support – This includes assisting end-users with troubleshooting hardware issues with desktops, laptops, printers, scanners, and other peripherals.
Network support – Configuration & troubleshooting of network components such as routers, modems, wireless access points etc.
Cloud support – Support for cloud-based applications & services which includes cloud connectivity, data migration and security.
Mobile Device Support – Support for mobile devices such as smartphones and tablets. Configuring and troubleshooting mobile devices, setting up email and other applications, and ensuring the security of mobile devices.
Security support – Identifying & resolving security threats, configuration of security settings and implementation of security policy.
Our service Offeringsinclude:
Set up unified cloud communication to bring together various communication channels such as voice, video, instant messaging, email, and conferencing into a single interface. This provides a seamless user experience that saves time and increases efficiency. A user can quickly escalate an instant messaging conversation to a voice or video call or schedule a conference call with just a few clicks.
Integrated Cloud Email solutions that combine the functionality of Microsoft Office and Google Suite into a single platform. It provides users with a centralized email solution that improves collaboration, productivity, and security.
Manage Microsoft 365’s email defence system to help protect business data from email-based threats. Advance security features, threat intelligence, and ease of use make it an ideal solution for businesses of all sizes. By implementing Microsoft 365’s email defence system, businesses can have peace of mind that their sensitive data is protected from cyber threats.
In today’s world of remote work, it is essential to have secure remote connectivity to your office network. We specialize in providing secure ways to establish remote connectivity through Virtual Private Connections (VPN). Setup secure tunnel between remote device and the office network, ensuring that all data transmitted are encrypted and protected from external threats.
Protect user system from any Malware & zero-day attacks, we monitor & ensure that the operating system & software are up to date, ensure anti-malware & firewalls are up to date. Back up data regularly so it can be restored in case of any malware attacks.
Cloud to cloud backup service is an essential tool for businesses that rely on cloud storage solutions. It provides an extra layer of protection for your data, provides peace of mind, and can help you meet compliance requirements.
Cybersecurity for remote workers is a critical issue that cannot be ignored. We ensure utmost care is taken in protecting cyber threats by keeping devices updated with strong passwords, using multifactor authentications.
Windows Virtual Desktops is a cloud-based service from Microsoft that enables users to access a virtualized desktop environment from any device, anywhere. This helps increate productivity, simplified & centralized IT management using virtual desktop environment, improves scalability and reduces costs.